Frequently Asked Questions

Get answers to the most common questions we get asked

If you cannot find an answer to your question, please feel free to contact us. We are happy to answer basic questions, however a paid consultation will be required to respond to more complex queries. Simply click on the questions below to view the answers.

  1. 1
    What is the role of a Registered Migration Agent (RMA) and what benefits do they provide clients?

    A Registered Migration Agent (RMA) is a migration law professional qualified to provide immigration advice and assistance in Australia including preparation and lodgement of visa and citizenship applications as well as tribunal review matters.

    RMAs are required to be registered by the Migration Agents Regulation Authority (MARA), have a high level of integrity and undertake annual professional development to maintain their registration.

    RMAs possess knowledge and experience in migration law and are able to:

    • Identify issues which may affect the success of the visa application.
    • Advise on the best possible options in line with migration law and policy.
    • Liaise with The Department of Home Affairs and other authorities on behalf of clients.
  2. 2
    Does using a Registered Migration Agent fast track the visa processing time or guarantee visa approval?

    Fresh Start Migration can assist clients to lodge decision ready applications to facilitate timely assessment by Home Affairs. However, we are not affiliated with the Department of Home Affairs and therefore cannot influence processing times or guarantee visa outcomes. As processing times differ for each visa type, clients will be advised of the average assessment time and kept informed of the progress of their application at every stage.

  3. 3
    What are the costs involved in obtaining a visa?

    The cost of each visa varies significantly and Fresh Start Migration will advise on all fees involved in applying for a visa in advance.

    Typically, the fees involved in applying for a visa include:

    – Visa Application Charge set by the Department

    • Criminal History Checks / Police Clearances
    • Health Checks / Examinations
    • English Tests / Skills Assessments (if applicable)
    • Document Translations (if applicable)

    In addition to the above costs, Fresh Start Migration charge reasonable professional fees for their visa services based on the circumstances and complexity of each case.

  4. 4
    What if I am unsure of the visa to lodge, my current visa conditions or the action to take if my visa is expiring?

    Contact Fresh Start Migration as soon as possible so that we can understand your migration needs and advise you of your available options earlier rather than later.

  5. 5
    What is the process of engaging Fresh Start Migration for visa services?
    1. Complete the free visa assessment to enable Fresh Start Migration to assess your circumstances and determine your eligibility for a visa.

    2. Fresh Start Migration will assess your information and advise on whether you may qualify for any visa pathways.

    3. A professional client consultation may be purchased if you seek further information on your visa eligibility and the application process.
      NB. The consultation fee will be deducted from our professional fee if Fresh Start Migration are appointed as an agent.

    4. Once satisfied that you meet the criteria for a visa, an estimate for services and fees will be sent for your consideration.

    5. Fresh Start Migration will send a client agreement to be signed if the estimate of fees has been accepted.

    6. Clients will be kept informed at every stage of the visa process and are able to login to the client portal to track the progress of their application.

    Fresh Start Migration is a professional and vibrant migration advisory service based in Canberra, Australia's Capital City.


    Canberra, ACT, australia


    Au: 0413 479 453
    Int :+61413 479 453